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myBerkeleyApplication Login FAQs

Application ID

Q: What is an Application ID? How do I get one?

A: Your Application ID is a 7-digit number that uniquely identifies you within the UC applicant system. Unfortunately, Berkeley cannot provide application ID numbers. However, there are three ways for you to find your Application ID:

  • On your University of California receipt. It is also available when you log back into the University of California website.
  • In the email confirmation which is immediately sent to the applicant after submission.
  • Contact the University of California Applications Center
    • Within the U.S.: 800-207-1710
    • Outside the U.S.: 661-336-5723
  • Email: ucinfo@applyucsupport.net

Password

Q: How do I set up a password on Berkeley’s website?

Q: I set up my password at the UC website, but I cannot get into your website.

Q: What is an "Activation Key"?

Q: What do I do if I forget my password?

A: Please go to myBerkeleyApplication and follow these steps:

  1. Click on "Create" a password. (Note: Your UC password will not work.)
  2. When prompted, enter your Application ID and email address from your UC application and submit.
  3. After you submit this information, assuming it matches your official University of California data, the screen will provide a confirmation that Berkeley is emailing your activation key, which is a four-letter temporary password.
  4. Please wait for us to email you; do not repeat steps 1 through 3.
  5. When you get our email, you should be able to click on the URL shown there or simply go to myBerkeleyApplication and click "Reset" a password.
  6. When prompted, enter your Application ID, the four-letter activation code and then you may create your own Berkeley password.
  7. Every time you come back to myBerkeleyApplication, you will need only the password you created and your application ID.
  8. If you forget your password, or you wish to change it, repeat steps 1 through 6.

Login Problems

Q: The Activation Key you sent me doesn’t work.

A: We apologize for the frustration. For security reasons, an activation key may only be used once to enter the system and create your password. Please try the process described above once again.

Q: I can't log in, because my email and/or application ID is incorrect—but I know I am using the application number and email address that matches what is on the UC website.

A: There can be a few reasons for this problem: The most likely explanation is that UC Berkeley has not updated your email address from the UC Application Center. It could just be a timing issue, and we will be receiving the update. If you've ever had a berkeley.edu email address, our system will default to that address, regardless of the email address you provided through UC. In this case, please use your berkeley.edu address for all activities related to your application. It is possible that your application was not forwarded to Berkeley because you indicated that you are a freshman/sophomore transfer. Berkeley does not accept applications from lower divisions transfers. Please double check your email address at My UC Application. Sometimes the typos are hard to spot; for example a zero instead of a letter “o”, or a one instead of a letter “l” , or a “.com” instead of a “.net”.

Q: At log in, I'm told that I cannot access this website. What does this mean?

A: myBerkeleyApplication is not intended for applicants to the Education Abroad Program (EAP). If you are applying to these programs, you will be receiving information directly from them.

Q: I did not receive Berkeley's confirmation email with my Activation Key even though my email address is correct.

A: There can be several reasons for this occurrence: Cookies must be enabled on your internet browser. All browsers are a little different. Your inbox protection may be on. Many applicants and their families set their email protection on, to prevent unwanted spam. Unfortunately, the typical result is that you do not receive any email from any source that is not recorded in your contact log or phonebook. To receive email from UC Berkeley, you can add the following email addresses to your contact log: berkeleyinfo@berkeley.edu or, you can turn your inbox protection off. Your inbox may be full. Many applicants have this intermittent problem, where they receive some emails, but not others. Berkeley receives many bounced emails with the notification that the recipient’s “box is full,” “over quota,” etc. We do not send a paper letter back-up for all of our returned email messages—just the most crucial ones.

Email Issues

Q: How can I change my email address for Berkeley? For the UC Application Website?

A: To change your email address, you must: Go to My UC Application and log in. Then click on the Update Account Information link. You may change your email address (and other personal information) there, and UC will send your updated email address to every UC campus where you have applied. If you cannot visit the website, then call UC: In California: 800-523-2048; Out of California: 925-808-2181; Deaf and Hearing Impaired Callers: TDD 925-521-9280. All callers should ask for UC admissions processing. If you cannot call, then email UC at: ucinfo@applyucsupport.net. If you choose this option, Berkeley will receive your updated email from the central processor, but it could take several days. Beginning in early January, campuses receive updates just once or twice a week. Send changes to emailupdate@berkeley.edu. This approach will change your email address on the Berkeley campus only—you will need to follow-up directly with other UC campuses to which you’ve applied. Allow at least 3 business days for updates to take effect.

Q: How long do I have to wait for my new email address to work at Berkeley?

A: Allow 5 business days if you updated your email through the My UC Application website and 3 business days if you contacted us through emailupdate@berkeley.edu.

Q: I am receiving someone else’s Berkeley email. How do I fix this problem?

A: Please call us immediately at 510-642-3175. Thank you for checking.

Q: I haven't received any emails from UC Berkeley, but other students at my school have. What’s wrong?

Q: How long should it take to get an email from UC Berkeley?

A: Elapsed time can vary considerably, depending on the service provider and a number of other factors. Nonetheless, most emails are received in well under an hour, certainly within 24 hours. We notify applicants that we received their application in early January.

If you have never received any email from UC Berkeley, please review the following probable reasons:

  • Have you recently changed your email address? If you changed your email address by going through My UC Application, it can take a week or more for this change to be reflected on the Berkeley campus. Please check the UC application site to be sure that your current email address shows there.
  • Have you received email from any UC campus? If not, then it is possible that your email “In Box Protection” is on. Many applicants and their families set their email protection on, to prevent unwanted spam. Unfortunately, the typical result is that you do not receive any email from any source that is not recorded in your contact log or phonebook. To receive email from UC Berkeley, you can add the following email addresses to your contact log: berkeleyinfo@berkeley.edu; or, you can turn your inbox protection off. If you have applied to several institutions, it might be a good idea to turn your spam protection off for a while.
  • Are you filtering your “spam” to a special junk folder? Sometimes internet service providers automatically identify possible spam and direct these emails to a junk/temporary folder in your email. Occasionally, our emails end up in these folders. Often these folders are configured to empty after so many days.
  • Is your inbox frequently full? Many applicants have this intermittent problem; they receive some emails, but not others. Berkeley receives many bounced emails with the notification that the recipient’s “box is full, “over quota,” etc. Although crucial, time critical bounced Emails will roll over to a letter, most of Berkeley’s Emails containing reminders and/or useful information do not have a letter backup.
  • If you are waiting for an Activation Key from Berkeley, cookies must be enabled on your internet browser. All browsers are a little different. Cookies must be enabled for this transaction to work.

 

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