Q: What is an Application ID? How do I get one?
A: Your Application ID is a seven-digit number that uniquely identifies you within the UC applicant system. Unfortunately, Berkeley cannot provide application ID numbers. However, there are three ways for you to find your Application ID:
- On your University of California receipt. It is also available when you log back into the University of California website.
- In the email confirmation which is immediately sent to the applicant after submission.
Contact the University of California Applications Center
- Within the U.S.: 800-207-1710
- Outside the U.S.: 310-513-2715
- Email: firstname.lastname@example.org
Q: How do I set up a password on the student portal, MAP@Berkeley?
Q: I set up my password at the UC website, but I cannot get into your website.
Q: What do I do if I forget my password?
A: Please go to MAP@Berkeley and follow these steps:
- After you have submitted your UC application, you will receive an email from us with instructions on how to set up your MAP@Berkeley account. This email will have your username, which is the email you used for your UC application. It will also contain a temporary PIN number.
- Click on the URL in the email or simply go to MAP@Berkeley. You will need to log in using your email and temporary PIN number.
- Once you successfully log in, you will need to follow the prompts to set your password.
- Every time you come back to MAP@Berkeley, you will need only the password you created and your your email address..
If you forget your password, click on “Forgot your Password?” and follow the prompts.
Q: The temporary PIN number you sent me doesn’t work.
A: We apologize for the frustration. For security reasons, the temporary PIN number may only be used once to enter the system and create your password. Please try the process described above once again.
Q: I can't log in, because my email is incorrect—but I know I am using the email address that matches what is on the UC website.
A: Please double check your email address at My UC Application. Sometimes the typos are hard to spot; for example a zero instead of a letter “o”, or a one instead of a letter “l” , or a “.com” instead of a “.net”.
Q: I did not receive Berkeley's confirmation email with my temporary PIN number even though my email address is correct.
A: There can be several reasons for this occurrence: Cookies must be enabled on your internet browser. All browsers are a little different. Your inbox protection may be on. Many applicants and their families set their email protection on, to prevent unwanted spam. Unfortunately, the typical result is that you do not receive any email from any source that is not recorded in your contact log or phonebook. To receive email from UC Berkeley, you can add the following email addresses to your contact log: email@example.com or, you can turn your inbox protection off. Your inbox may be full. Many applicants have this intermittent problem, where they receive some emails, but not others. Berkeley receives many bounced emails with the notification that the recipient’s “box is full,” “over quota,” etc. We do not send a paper letter back-up for all of our returned email messages—just the most crucial ones.
Q: How can I change my email address for Berkeley? For the UC Application Website?
A: To change your email address for Berkeley (this will be the student application portal, which you log into after you receive our email confirmation in December [freshmen] or January [transfers]): Log in to MAP@Berkeley. Under “Account Tools” (towards the bottom of the page), click on “Change Email Address” and follow the prompts. Note: By changing your email address on MAP@Berkeley, your new email will be required when you login to the student portal.
To change your email address on the UC application: Go to My UC Application and log in. Then click on the Update Account Information link. You may change your email address (and other personal information) there, and UC will send your updated email address to every UC campus where you have applied. If you cannot visit the website or otherwise need to contact the University of California, please refer to UC's After You Apply page or help page.
Q: How long do I have to wait for my new email address to work at Berkeley?
A: Allow five business days if you updated your email through the My UC Application website. For MAP@Berkeley, your new email address will work immediately.
Q: I am receiving someone else’s Berkeley email. How do I fix this problem?
A: Please call us immediately at 510-642-3175. Thank you for checking.
Q: I haven't received any emails from UC Berkeley, but other students at my school have. What’s wrong?
Q: How long should it take to get an email from UC Berkeley?
A: Elapsed time can vary considerably, depending on the service provider and a number of other factors. Nonetheless, most emails are received in well under an hour, certainly within 24 hours. We notify applicants that we received their application in December for freshmen and January for transfer applicants.
If you have never received any email from UC Berkeley, please review the following probable reasons:
- Have you recently changed your email address? If you changed your email address by going through My UC Application, it can take a week or more for this change to be reflected on the Berkeley campus. Please check the UC application site to be sure that your current email address shows there.
- Have you received email from any UC campus? If not, then it is possible that your email “In Box Protection is on. Many applicants and their families set their email protection on, to prevent unwanted spam. Unfortunately, the typical result is that you do not receive any email from any source that is not recorded in your contact log or phonebook. To receive email from UC Berkeley, you can add the following email addresses to your contact log: firstname.lastname@example.org; or, you can turn your inbox protection off. If you have applied to several institutions, it might be a good idea to turn your spam protection off for a while.
- Are you filtering your spam to a special junk folder? Sometimes internet service providers automatically identify possible spam and direct these emails to a junk/temporary folder in your email. Occasionally, our emails end up in these folders. Often these folders are configured to empty after so many days.
- Is your inbox frequently full? Many applicants have this intermittent problem; they receive some emails, but not others. Berkeley receives many bounced emails with the notification that the recipient’s “box is full, “over quota,” etc. Although crucial, time critical bounced Emails will roll over to a letter, most of Berkeley’s Emails containing reminders and/or useful information do not have a letter backup.
- Cookies must be enabled on your internet browser. All browsers are a little different. Cookies must be enabled for this transaction to work.